How to Return or Exchange iPhone Duo: Apple’s 14-Day Policy and Where to Apply

Quick summary: Internal guidance relayed to us on October 26 describes an “unconditional refund” policy for iPhone Duo. Contact Apple or your original seller to request a refund and confirm whether that guidance covers your purchase; Apple’s published standard policy for direct purchases is a 14-day return or exchange window from receipt.

Check the seller on your receipt and the date you received the phone. This guide focuses on Korea, with separate US and Japan procedures below.

What the October 26 internal refund guidance means for your request

Apple Korea’s standard policy allows return or exchange within 14 days of receipt if the product is in its original condition with included parts, accessories, packaging, and receipt. Return it in the country or region of purchase. Apple may refuse if security features are enabled and cannot be turned off. “No reason needed” does not remove these conditions. Apple Korea sales and refund policy

The internal guidance supplied to us says an “unconditional refund” policy was issued for iPhone Duo on October 26. We distinguish that account from a publicly verified special refund announcement. It did not specify eligible sellers, treatment of damaged devices or purchases outside 14 days, or a claim deadline. Confirm those details with the team handling your request. The steps below use Apple’s published procedures.

Requesting a return in Korea

  1. Find your receipt and delivery date. The window runs from receipt, not preorder. Keep your order number and payment details.
  2. For Apple purchases, start with Apple. Korean Apple Online Store customers can call 080-330-8877; Apple Retail Stores can also help.
  3. Meet the return deadline. Start an online return within 14 days of receipt. After requesting it, Apple must receive the product within 14 days.
  4. Track the refund. Processing starts when Apple’s return center receives the device. Apple says card refunds are sent to the card issuer within three business days. Bank transfers require a Korean account holder matching the order’s billing contact; Apple says it sends the transfer within three business days after confirming details. Your bank may take longer to post it. Apple Korea returns and refunds

Bought from a carrier, Coupang, 11st, or another reseller? Contact that seller first about its deadline, activation status, and defect evidence. Apple says products bought through other retailers must be returned under their policies. A service provider’s diagnosis and a seller’s refund are separate processes. Apple returns guidance

Defect or exchange?

Record the problem and when you noticed it, then contact Apple or the seller. For Korean Apple Online Store orders, use the number above. Warranty service for a defect and a change-of-mind return have different conditions. Missing the 14-day window alone does not establish that every other remedy is unavailable. Apple Korea warranty and service terms

Say whether you prefer an exchange or refund. Ask about exchange stock and delivery timing; if you refund and reorder, check the new order separately. US and Japan Apple pages also say in-store exchanges depend on availability. US exchange guidance · Japan exchange guidance

Before handing in the phone

For an approved return, back up and transfer your data, then follow Apple’s handover instructions to sign out and erase the device. Don’t delete photos or contacts individually while signed in to iCloud; that may remove them from other devices. Erasing an eSIM and cancelling a mobile plan are separate. Apple’s device handover guide

Returning the phone may not cancel service. Ask your carrier about number transfer, eSIM reissue, line cancellation, and remaining charges. Apple on wireless-service cancellation

For repair assessment, follow service instructions rather than automatically using return erasure steps. Apple recommends a backup and checking appointment needs; on iOS 27 or later it describes “Ready for Repair or Trade In.” Never share your Apple Account or device passcode. Apple service preparation

If you bought in the US or Japan

United States: Apple’s standard window for direct purchases is 14 calendar days from receipt. Start through Order Listing or visit a US Apple Store. Card refunds are sent to the issuing bank within five business days after Apple receives the return; inspection may add time. US return help · US sales policy

Japan: Request an online return within 14 days of receipt. After authorization, hand the package to the designated carrier within seven days. In-store returns of online orders have payment restrictions; Apple specifies credit card or Apple Gift Card. Card refunds may appear the next or second-next month, depending on the billing cycle; bank refunds take about two to three weeks. Carrier-contract iPhones cannot be exchanged in store. Japan returns and refunds

Wherever you bought it, tell support the seller, delivery date, issue, and whether you want return, exchange, or repair. Keep the case number and return instructions.